Customer Service

WHERE IS
MY ORDER?

REPLACEMENT

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YOUR PRODUCT

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PRO ACCOUNT

Our delivery service is fast and reliable.

All of our products are prepared and shipped at our main warehouse in Forth Worth, TX. 

The UPS driver will deliver the goods within 2-4 business days from the day the customer places the order. Please be advised that approximately 1 business day from the time that the order is confirmed will be required for parcel preparation in the warehouse.

Shipping is paid for by the customer, except for promotional and limited periods in which we offer the service free of charge. Registered users get free shipping on all orders no minimum. 

If necessary, we will make partial shipments of products contained in an order at no additional cost to the customer.

The amount you will be charged for shipping will be displayed in your shopping cart before payment.
Shipping costs will be charged together with the cost of your order at the time of payment. *No amount will be payable to the carrier when your package is delivered.

Orders are processed 24 hours a day, 7 days a week, and are prepared by our warehouse from 9 a.m. to 5 p.m. Monday through Friday. Orders made after 5 p.m. Friday will be prepared on the following Monday.

Orders made by new users may, in exceptional circumstances, have a slightly longer shipping time should address checks on the order be necessary.

For purchases from the U.S. please assure that you are using the correct subshop (www.salewa.com/en-us).

*Please note that at this time we cannot ship to mail forwarding companies, APO addresses or P.O Boxes. If you choose to ship to a P.O. box, please note that your delivery timeframe will be delayed as it will be re-routed then re-shipped.

REGISTER YOUR PRODUCT

REGISTERING YOUR NEW SALEWA PRODUCT AND EXTEND THE WARRANTY UP TO 3 YEARS

FREE RETURNS

IF YOUR PURCHASE DOESN'T MEET YOUR EXPECTATIONS, YOU CAN RETURN IT FOR FREE

YOUR WARRANTY

SALEWA PRODUCTS ARE COVERED BY A 2-YEAR WARRANTY AGAINST MATERIAL & MANUFACTURING DEFECTS

ANY QUESTIONS?

OUR CUSTOMER SERVICE TEAM IS HAPPY TO HELP YOU WITH ANY QUESTIONS AND CONCERNS

REGISTER YOUR PRODUCT

REGISTERING YOUR NEW SALEWA PRODUCT AND EXTEND THE WARRANTY UP TO 3 YEARS

FREE RETURNS

IF YOUR PURCHASE DOESN'T MEET YOUR EXPECTATIONS, YOU CAN RETURN IT FOR FREE

YOUR WARRANTY

SALEWA PRODUCTS ARE COVERED BY A 2-YEAR WARRANTY AGAINST MATERIAL & MANUFACTURING DEFECTS

ANY QUESTIONS?

OUR CUSTOMER SERVICE TEAM IS HAPPY TO HELP YOU WITH ANY QUESTIONS AND CONCERNS